Q- How much is shipping?
A- We Offer Free Shipping On All Orders!
Q- How long does shipping takes?
A- US orders takes between 7 and 10 business days to arrive at their destination.
Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 1-2 weeks of placing your order, depending on the product ordered and the destination.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at support@rivetzing.com with your full name, order number and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Items are returnable up to 30 days after purchase.
Important Safety Note: For allergy and hygiene reason, we cannot accept returns on any item that has been opened, used, cleaned, resealed or tampered with. Only items that remain completely unopened, unused and sealed in their original manufacturer packaging are eligible for return. Any evidence of use, cleaning, tampering, or resealing will void eligibility due to allergy and hygiene regulations.
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos or videos to support@rivetzing.com
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@rivetzing.com and we'll get back to you within 24hrs!